EMPR Supports your right to repair and the circular economy
Our focus is to contribute to a more sustainable future through our purpose, which is to extend the lifespan and performance of products.
Our Purpose
To extend the lifespan and performance of products
EMPR is the South Pacific’s most experienced and trusted supplier of genuine replacement parts and upgrades. Established in 1998, EMPR continues to supply spare parts and upgrades for all IT products, such as servers, laptops, desktops, workstations, and printers, to all customer types across the entire South Pacific region. EMPR’s recognised industry leadership, backed by authorisation and certification from key global IT companies, is driven through our strong customer focus, innovation, and quality of service.
Brands We Support
Hewlett-Packard Enterprise Replacement Parts Distributor
EMPR’s partnership with HPE began in 2003 and has enabled EMPR to become their largest replacement parts distributor in the South Pacific region and has been awarded the Top Performing Partner for 15 consecutive years.
HP Authorised Parts Partner
EMPR’s partnership with HP began in 2003, as their first Authorised Parts Partner and has been proudly servicing HP’s customers with genuine replacement parts across the South Pacific region ever since.
Lenovo Authorised Parts Distributor
EMPR’s partnership with Lenovo began 2015, designing & implementing a customised parts solution to meet market demands. EMPR is also Lenovo’s only trusted, Authorised Parts Distributor in the South Pacific region.
Dynabook / Toshiba Authorised Parts Distributor
EMPR’s journey with Toshiba began in 2002, supporting the South Pacific region as their sole parts distributor. This relationship has continued to grow with the introduction of the Dynabook brand.
Lexmark Authorised Parts Distributor
EMPR forged a relationship with Lexmark in 2014 to bring to market their first online customised parts solution for their valued partners. EMPR is now proudly Lexmark’s only Authorised Parts Partner in Australia.
Dell Authorised Partner
EMPR’s relationship with DELL began in 2020, where a customised parts solutions was developed and implemented to meet market demands. EMPR is now their leading Authorised Partner for Dell replacement parts in the South Pacific region.
IBM Independent Supplier
EMPR is your local trusted source for supply of parts and upgrades for legacy IBM System X Servers and Storage Systems.
ACER Independent Supplier
EMPR, your trusted local supplier of genuine Acer replacement parts. We specialise in stocking a wide range of ACER Laptop Chargers and Batteries to meet your needs. We can also help source other ACER spare parts such as screens, keyboards, plastics, etc.
Genixit Authorised Distributor
EMPR has recently partnered with Genixit, a leading global manufacturer of quality compatible parts, to offer our customers a trusted, alternate solution to meet market demands.
Our Services
Customised Parts Distribution
EMPR has been at the forefront of innovating customisable, replacement parts solutions since 1998. We design, implement, deploy, and manage all-encompassing, parts distribution solutions to meet our customers, partners, and manufacturers requirements.
Ecommerce Solutions
Utilising our in-house development team and our 20+ years of spare parts experience & IP, we take complex data and tailor unique online solutions, to display; bill of materials, detailed part information & secure ordering for all customers.
Warehouse & Logistics Services
We offer our customers and partners a wide range of customised logistics solutions, including delivery services, management, and reverse logistics services throughout the South Pacific region.
Inventory
Replacement Parts is in our DNA - for 20+ years we have been revolutionising the industry with how we procure, manage and supply parts throughout the South Pacific region.
Quality and Packaging
All products we supply go through our intense quality control and inspection process. EMPR also offers customised kitting and re-pack processes to meet manufacturers, partners & customer’s needs.
End of Life and Constrained Support
Since our inception in 1998, we have been utilising our network of trusted sources to support our customers and partners with the supply of constrained / end-of-life products.
105,000+
customers serviced since 1998
3.5 million+
parts supplied to our customers
21,000+
parts in stock to ship
Warranty
EMPR offers an end-to-end warranty solutions to meet our customers & partners requirements.
Pre and Post Sales
We offer our customers and partners a broad range of pre and post sales services, utilising our in-house team of sales and support experts, backed by Technical Account Managers, Product Managers, and Inside Sales & Support teams.
Finance
EMPR offers a broad range of payment options including flexible trading terms and credit facilities.
Compliance
We pride ourselves on being fully PCI compliant and maintain our own in-house Business Management System. We also engage external financial auditors for annual reviews, in accordance with Australian and New Zealand Corporation Laws.
Leadership Team
Bryce McIntosh
Commercial Director
Bryce is responsible for all commercial aspects at EMPR, including the management of our ever-growing...
Bryce McIntosh
Commercial Director
Bryce is responsible for all commercial aspects at EMPR, including the management of our ever-growing inventory holdings. Bryce has an innate passion for understanding parts and their life cycles and works closely with his team to develop and enhance customised solutions to meet the needs of both our customers and partners. Bryce is also a passionate advocate for your Right to Repair and the Circular Economy and is leading the charge at EMPR to ensure we work towards a more sustainable future.
Melissa Hart
Head of Sales
Melissa is responsible for all financial and operational aspects of EMPR, including employee engagement...
Melissa Hart
Head of Sales
Melissa is responsible for all financial and operational aspects of EMPR, including employee engagement and compliance. With her implicit knowledge and passion for EMPR’s operations, she works closely with her team to maximise the efficiency and productivity of EMPR, working towards exceeding our customer and partner expectations. Melissa is also passionate about preserving and evolving our positive workplace culture by focusing on mental health and wellbeing and employees work life balance.
Artur Rzasa
IT and eCommerce Manager
Artur oversees EMPR’s IT infrastructure, ensuring systems, networks, and security are robust...
Artur Rzasa
IT and eCommerce Manager
Commenced with EMPR in 2001.
Artur oversees EMPR’s IT infrastructure, ensuring systems, networks, and security are robust, compliant, and scalable to support business growth. He drives innovation in technology and process improvements, enabling seamless operations across the organisation. In addition to his IT leadership role, Artur manages EMPR’s eCommerce strategy, focusing on optimising online platforms, enhancing customer experience, and simplifying complex product data into intuitive, user-friendly solutions. His expertise spans digital strategy, platform management, and data-driven decision-making, ensuring customers can easily find and purchase the right parts with confidence.
Courtney Webber
Customer Success Manager
Courtney is dedicated to helping our customers achieve their desired outcomes with our parts, products...
Courtney Webber
Customer Success Manager
Commenced with EMPR in 2019.
Courtney is dedicated to helping our customers achieve their desired outcomes with our parts, products and services. Courtney and her team, Parts Specialists, Customer Support, and Admin, ensure a smooth onboarding process, provide personalised support, and work to proactively solve potential issues. By delivering prompt quotes, general enquiry replies, cancellation and return request action, and by continuously gathering feedback, Courtney and her team enhances customer overall satisfaction and fosters long-term loyalty, ensuring a positive and productive experience for all.
Ricardo Wickremeratne
Senior Product Manager
Ricardo’s focus is to drive the success of EMPR’s product portfolio, managing both existing brands...
Ricardo Wickremeratne
Senior Product Manager
Commenced with EMPR in 2007.
Ricardo’s focus is to drive the success of EMPR’s product portfolio, managing both existing brands and introducing new ones. Ricardo is dedicated to expanding our range of products, ensuring that customers have access to a diverse and high-quality selection of parts and products that meet their needs and preferences. With a strong focus on ecommerce, Ricardo ensures that more products are available online, making it easier for our customers to find and purchase what they need conveniently from our website.
Sary Ly
Warehouse Manager
Sary ensures the smooth and efficient operation of our warehouse and logistics. By maintaining accurate...
Sary Ly
Warehouse Manager
Commenced with EMPR in 2021
Sary ensures the smooth and efficient operation of our warehouse and logistics. By maintaining accurate inventory records, quality checking, and ensuring optimal product handling, Sary and his team ensure that orders are processed promptly and accurately. This is crucial in providing timely deliveries, maintaining product quality, and enhancing overall customer satisfaction. Sary’s commitment to efficiency and reliability ensures a seamless experience for our customers.
Justin Davis
Senior Sales Executive
Sary ensures the smooth and efficient operation of our warehouse and logistics. By maintaining accurate...
Justin Davis
Senior Sales Executive
Commenced with EMPR in 2024.
Justin is a key player in driving EMPR’s sales success, building strong customer relationships and identifying new business opportunities, for both EMPR and our customers. By understanding each customer's unique needs, Justin offers personalised solutions and expert guidance. His proactive support and prompt communication ensure a seamless experience. Committed to continuous improvement, Justin helps refine our products and services to meet evolving customer needs, fostering satisfaction and loyalty.
Our Values
Accountable
We take responsibility for everything we do, and we are always prepared to learn from our mistakes. We strive to always deliver on what we say we are going to do and have the courage to hold ourselves and each other accountable.
Agile
We are empowered to move fast and make decisions exactly when they are needed. We turn up with solutions not problems, are innovative and think outside the box.
Passionate
We believe in what we do and we encourage this belief in everything we set out to achieve.
Quality
We take pride in everything we do to ensure we deliver the highest standard of quality to exceed expectations.
Trustworthy
We believe that trust and integrity is at the core of our existence. we are honest, and all decisions and actions are accomplished with full integrity.
